You're protected against disputes if you:

  • Sell and take payment through the Second Skin website

  • Dispatch the item to the address on the transaction receipt

  • Use a tracked postage service that confirms the item was delivered to the buyer's address. You must keep proof of shipping and delivery. This is the only proof we will accept

  • Dispatch within a reasonable timeframe and no later than 7 days after accepting a transaction

  • Respond to Second Skin within a reasonable timeframe

You're not protected against disputes if:

  • The sale was made outside of Second Skin

  • The item is on Second Skin's prohibited items list

  • The item is significantly not as described

  • You fail to respond to Second Skin's emails in the required time frame

Did this answer your question?