Second Skin is a relatively new platform and some email providers can mistakingly think that an email from us might be spam. This means that rarely our emails might not reach your inbox.

It's very important from when you sign up that you're able to receive emails from us as these emails tell you when someone wants to buy your item, or if a seller has accepted your purchase, and for other important reasons as we help you buying and selling on the website.

If you have any problems receiving emails at any time, or if you don't receive the confirmation email when you sign up, you should try the following:

Add and [email protected] into your safe senders, or whitelist with your email provider. Some email providers automatically whitelist email addresses that you save into your contacts.

In addition, if you notice that any of our emails appear in your junk/spam folder, you should click the 'not spam' button.

After you have done the above and if you were attempting to sign up, you should try resending your confirmation email.

If you're still not receiving emails following this, or need further help, please send us a message in the chat box.

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