Disputes are rare on Second Skin, but when they do occur we strive to be as fair and balanced as possible.
How to protect yourself as a seller
As a seller, you are the most protected against disputes if you:
Use a tracked postage service that confirms the item was delivered to the buyer's address. You must keep proof of shipping and delivery. This is the only proof we will accept.
Sell and take payment through the Second Skin website
Dispatch the item to the address on the transaction receipt
Dispatch within a reasonable timeframe and no later than 7 days after accepting a transaction
Respond to Second Skin messages within a reasonable timeframe
You are not protected against disputes if:
You did not use a tracked shipping service
The sale was made outside of Second Skin
The item is on Second Skin's prohibited items list
The item is significantly not as described
You fail to respond to Second Skin's emails in the required time frame
What is the definition of "significantly not as described"?
Second Skin is a place to sell pre-loved items, so we understand that not every item will be perfect. What’s important is that your description and photos accurately reflect the item you’re selling.
The following differences would be considered "significant":
Incorrect sizes
Wrong colour
Counterfeit items
Severe, undisclosed damage
Incorrect item
The following would not be considered "significant":
Mild smells
Minor damage on second hand or vintage items
Material looks different than it did in the images
Doesn’t fit or doesn’t look right