Disputes are rare on Second Skin, but when they do occur we strive to be as fair and balanced as possible.

How to protect yourself as a buyer

As a buyer, you are the most protected against disputes if you:

  • Buy and make payment through the Second Skin website

  • Provide an accurate and complete shipping address and delivery instructions

  • Respond to Second Skin messages within a reasonable timeframe

You are not protected against disputes if:

  • You asked the seller to use an untracked shipping service

  • The sale was made outside of Second Skin

  • The item is on Second Skin's prohibited items list

For more information on raising a dispute or requesting a refund, click here.

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