1. Re-save the image file
Sometimes an image file becomes corrupted without you realising.
Open the image on your computer or phone
Save it again as a new file (e.g., “image-new.jpg”)
Try uploading the new version by itself
2. Turn off 'Live mode'
If you are using an iPhone, try turning off live mode when taking your photo
3. Use a Private/Incognito browser window
Browser extensions or cached files can occasionally block uploads.
Open a Private/Incognito window
Log into Second Skin
Try uploading the image again
This often resolves issues caused by stored cookies or plugins.
4. Check your internet connection
If your connection drops or slows during upload, the file may fail partway through.
Try a different Wi-Fi network
If possible, switch to mobile data
Avoid uploading large files on very weak connections
5. Disable any VPNs
VPNs can interfere with our upload service by blocking or slowing the connection.
Turn off your VPN (if you use one)
Refresh the page
Try uploading again
If you rely on a VPN, try switching to a different server or provider.
6. Make sure your file size isn’t too large
Large images can take a long time to upload or may be rejected.
Aim for images under 5Mb where possible
If your image is huge (e.g., 6,000px wide), try reducing the size/resolution before uploading
Almost all phones have a built-in “resize” or “save as medium/large” option
7. Use a supported file format
Second Skin accepts standard image formats. Make sure your files are:
JPG / JPEG
PNG
HEIC (may need converting on some devices)
If your image is in another format (e.g., TIFF, RAW), re-save it as JPG.
8. Try a different browser or device
Sometimes the issue is device-specific.
If you’re on a phone, try using a laptop
If you’re on Safari, switch to Chrome or Firefox (or vice-versa)
This is especially helpful if browser extensions are interfering.
9. Log out and back in again
A simple refresh of your session can fix upload token errors.
Log out
Close the browser
Reopen and log in again
If you’ve tried all the steps above and still can’t upload images, please get in touch with us and we’ll be happy to help.