If you accidentally mark a transaction as complete when you have not received the item yet, or you meant to raise a dispute, you should contact Second Skin immediately.

Marking a transaction as complete automatically triggers the payout to the seller. This means the funds leave the secure holding account in which your payment was being held, and are transferred to the seller's bank. Unless you contact us immediately, we have no way of intervening in that process. The funds will arrive in the seller's bank account, and the only way to receive a refund is for the seller to return your money themselves.