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FAQ for buyers
My request to buy an item was rejected. How do I get a refund?
My request to buy an item was rejected. How do I get a refund?
Oliver at Second Skin avatar
Written by Oliver at Second Skin
Updated over a week ago

If your request is rejected, you do not need to request a refund.

When you request to buy an item, you do not pay for it immediately. Instead, your bank will put in place a "pre-authorisation".

Pre-authorisation is a term banks use when they want to reserve a certain amount of money within your account. It is a way for your bank to confirm to us that you have the required funds to make the purchase without withdrawing any money.

If you see a charge on your bank statement, it is the pre-authorisation, not a withdrawal.

IMPORTANT: When you make a request to buy an item on Second Skin, and your bank puts a pre-authorisation in place, no money is removed from your account. You will not actually pay for an item until the seller accepts your request.

How do I get the pre-authorisation removed?

Once your request is rejected, your bank will automatically remove the pre-authorisation. You do not need to take any action.

How long after a pre-authorisation is removed will my money be available?

We tell your bank to remove the pre-authorisation as soon as your offer is rejected.

The exact amount of time it takes for the funds to become available again depends on your bank, but it is usually within a couple of days. We have no control over this process.

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