We aim to ensure a safe purchasing process for our buyers through the implementation of a Buyer Protection Fee. The fee ranges from 5% to 8% of the sale price. Minimum fees are in place which vary according to the currency.

This fee is included in the final price shown on the checkout page. We've also shown the total under the item's base price to keep you fully informed.

When you make a purchase through Second Skin, you can be confident that our top priority is to keep you and your money protected:

You can request a refund if your order:

You have three days to submit a claim from when you're notified that your item has been delivered, even if the item never arrived.

Learn more about our Refund Policy.

Your money is held securely throughout the entire transaction. Payments are encrypted by our payment partner. The seller will never see your payment details.

Furthermore, we never release your money to the seller until you confirm you are happy.

You can reach out to us at any time— we're here to help.

What is the Buyer Protection Fee?

The Buyer Protection Fee is a small percentage of the item's sale price, added to your payment. This fee ensures a secure and smooth transaction.

How is the Buyer Protection Fee calculated?

The fee ranges from 5% to 8% of the sale price, with higher-priced items generally incurring a lower percentage fee. Minimum fees are in place which vary according to the currency.

Will this change affect the way I shop?

No, the shopping process remains the same. The Buyer Protection Fee is automatically added at checkout, and you will see the total price before completing your purchase.

What if my transaction is refunded?

The Buyer Protection Fee is refunded to you in case of a cancellation of your transaction.

For any additional questions or support, feel free to contact us at [email protected].